Fountain Restaurant

Reviews

• ★ ☆ ☆ ☆ ☆
  Order came in as expected, originally. Delivery driver asked to be met in the lobby, and while unusual, not unheard of. However, he said he didn't have any change when told it was cash instead of debit. After waiting an hour for delivery (It was expected, as we were told it was a busy night), I couldn't be bothered to express irritation. Collected the food, got upstairs, and promptly discovered that some of the pork in the BBQ Pork Fried Rice was, in fact, still raw. Called them back, was given a weak explanation of how it's 'Just the seasoning', and then begrudgingly offered a refund after declining a replacement for the dish. Call requesting refund was made nearly 45 minutes ago. Return driver was courteous and willing to give us a refund on the items not eaten, which is fair enough. We had, after all, enjoyed the dumplings we'd ordered. All in all, while the staff is understanding, not 100% sold on the "It's not raw" explanation as was given. TL;DR - Ordered food, got what was ordered. Turned out there was raw pork in the fried rice. Delivery driver 'had no change'. Return driver was patient and willing to talk, however. Not overly impressed, will most likely not be ordering from them again.
  By Quinn Zalles, April 01, 2017
• ★ ★ ☆ ☆ ☆
  This place is under staffed . The wait time is too long (45-60+ mins after ordering). Each dish would come out one by one, 10-15 minutes apart. Lunch would take close to 1.5 hours in total. Two out of four dim sum ordered were sold out. It's really unfortunate because the food is tasty but it seems the experience is ruined by poor management. Waiters are just too busy and won't be able to keep track of you. If you want service, you need to prompt them and ask, because otherwise your table will be left behind. Two stars because the food is good.
  By Chris Lai, March 07, 2017
• ★ ☆ ☆ ☆ ☆
  The food is really bad. I tried to love it. But I decided not to try again after a few tries. My husband ordered ginger beef, feels like chewing hen. He mentioned to one of the staffs. she just like: well... my husband said well..I told my husband he should let her chew the beef by herself. I ordered Rice in hot pot with Chinese sausage &pork patty and Steam black cod with garlic and sautéed veggies. I felt sick at sight of the dishes. Looks like they just roughly through some boiled pork and five or six thin pieces of sausage on top of steam rice. The fish looks so plain, gross and it stinks. I won't give even one star if I could.
  By Min Chen, February 25, 2017

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